TEC GUARD
TECGUARD
Integrated into the solutions we provide access to a comprehensive management platform to manage technicians and installers for security organisations
Why use TecGuard?
This App allows the technician to manage services and visits for new facilities, preventive and corrective services. Through it, you will be able to view the complete information of the service, the customer’s account and to record the work done. For the user company, it is a powerful tool to audit technical staff, validating their position via GPS and obtaining an incident report and on-line management carried out
Get started on your SOS PANIC journey
The tecguard app allows the technicians to
Access Accounts
Consult the registered information for the selected account, being able to browse in each of the tabs that make up a monitoring account. Access to this information will be determined by the profile you have set for the user, from the Desktop system
Situation
The monitoring account supports 4 possible scenarios:
Enabled, Not Enabled, Test Mode, Zone Test, and Ask to Delete. The technician will only be able to change the situation to “on test” and “zone test”
Late Event
The “Late Events” button will allow you to view the history of the last events received in the selected account
Account Data
It will allow you to consult all the reference information of the selected account being able to navigate in each of the tabs that make up a monitoring account
Report
Allows you to view a Multi-Account Report, with the list with the last received events, in a certain period of time. This tool can be used to visualize events in real-time, while performing the operating tests
Technical Service
Allow you to view the tasks assigned to each technical user. By clicking on any service order, it will be possible to view the information associated with the service order. In other words, it will allow you to consult the account data, the type of service to be performed, and the schedule of the visit
Outstanding Features
Service Details
Allows you to verify information about view coordination
Events
Displays the last alarm events logged to the account to which the order was assigned
Visit
Allows you to check the reference information about the visit and the means of transfer to the place where the order is to be executed
Map
Allows you to check the location of the target where the service tasks will be performed
Observations
Allows you to make notes on any technical service order that is active
On the way
Allows you to change the status of the selected order to “On the way”. The “On the way” status may be used to notify the monitoring center of the proximity of the technical staff to the target
End Technical Service
Allows you to change the status of the order to “Completed”. Once the order is complete, you will no longer be able to add information such as observations or claims. Service is terminated with the customer’s digital signature
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